TERMS & CONDITIONS
Terms of Sale
Your order is accepted subject to our conditions of sale current as at the date of the order. If you have any queries regarding these terms, your rights as a customer or your order please contact us:
Benroder Str. 12
Unless stated otherwise, the delivery costs are stated at time of purchase. Atelier 1A are able to arrange carriage of goods to most international addresses and will always seek to use the most cost effective service insofar as this does not affect quality of service. For international orders carriage costs will be agreed with the customer in advance. Items may not always be delivered on weekends. Our item delivery times differ per item and as such, postage arrangements shall be made with the customer if waiting longer than 3 weeks. We will confirm receipt of your order by email. At peak periods deliveries may take slightly longer.
If you are not entirely happy with your purchase you may return it to us within 14 days of receipt for an exchange or refund. All goods returned must be as new, unused and in their orignal packaging. Upon return the goods will be inspected and a refund made within 14 days (excluding original delivery charge).
Please report any damages or non-delivery immediately – no complaints for transit damage can be considered unless made in writing within 14 days of receipt of goods. Any claim for damaged or defective goods can only be entertained if the goods are returned to Atelier 1A in their original packaging to ensure sufficient protection in transit. Atelier 1A will as far as possible endeavour to ensure that all goods supplied are safe and compliant with any relevant standards with regard to the specific intended and stated use for the goods. Atelier 1A cannot be held responsible for defects arising from misuse or mishandling of goods. Any fault or damage to the goods supplied should be reported to Atelier 1A immediately. Atelier 1A are responsible for ensuring that goods are adequately packaged for safe transportation of goods supplied.
Atelier 1A does not guarantee that any individual item’s packaging will be sufficient for onward transportation unless a specific agreement has been made when the contract is agreed. Atelier 1A reserve the right to make additional charges where such a requirement becomes apparent at a later stage.
Changes to Terms
These terms are variable and subject to change without notice and Atelier 1A reserve the right to vary these terms from time to time as we see fit. Furthermore these terms may be withdrawn without notice and may vary from contract to contract. A written copy of our current terms is available upon request.